Return & Refund

Return & Refund Policy

At Alertstoreshop, we want you to be satisfied with your purchase. If you are not completely happy with any item in your order, we offer a straightforward return and refund process. Please read the following policy carefully:

1. Return Eligibility

You may request a return within [insert return period, e.g., 30 days] of receiving the item. The following situations do not qualify for returns:

• Items that have been used or damaged.
• Items not in their original packaging.
• Limited edition or promotional items.

2. Return Process

• Notify Us: Please inform us via email (support@alertstoreshop.com) or through our “Contact Us” page that you wish to return an item, providing your order number.
• Obtain Return Authorization: Our customer service team will review your request and provide return authorization information.
• Ship the Item Back: Please return the item as instructed and ensure you use a traceable shipping method. Return shipping costs are the responsibility of the customer.

3. Refund Processing

• Once we receive your returned item and confirm it meets the return conditions, the refund will be processed within [insert processing time, e.g., 5-10 business days].
• Refunds will be issued to the original payment method, and there may be delays due to bank processing times.

4. Defective or Incorrect Items

If you receive a defective item or an item that does not match your order, please contact us immediately. We will provide options for a replacement item or a full refund, with shipping costs covered by us.

5. Customer Support

If you have any questions regarding returns or refunds, please feel free to reach out to our customer service team. We are here to assist you.

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Thank you for choosing Alertstoreshop, and we look forward to providing you with excellent service!

Best regards,
The Alertstoreshop Team